Privacy Policy — Atelier Deauville

Shipping Policy — Atelier Deauville
Last updated: 24 August 2026

At Atelier Deauville, we work to ensure that your order arrives safely and with tracking whenever available. This Shipping Policy explains how we process, dispatch and deliver orders placed through our store.

For any order or shipping enquiry, please contact us at atelierdeauville@outlook.com.

1. Shipping destinations

We currently ship to:

France and the European Union.
United Kingdom.
United States and Canada.
Australia and New Zealand.
Mexico, Chile and Colombia.
Final shipping availability depends on whether your country and address are enabled at checkout.

2. Order processing

Orders are normally prepared within 1 to 3 business days after payment confirmation.

Orders placed during weekends or public holidays will begin processing on the next business day.

Once your order has been prepared and handed to the carrier, you will receive a shipping confirmation by email where available.

3. Estimated delivery times

After processing, estimated delivery normally takes:

Mainland France: 10 to 20 business days.
European Union: 12 to 22 business days.
United Kingdom: 12 to 22 business days.
United States, Canada: 12 to 22 business days.
Australia, New Zealand and Latin America: 12 to 25 business days.
Delivery times are estimates and may vary depending on the destination country, customer location, carrier, customs processing and other logistical circumstances.

The maximum agreed delivery time is 45 calendar days from the conclusion of the contract. If that period is exceeded, you may require us to deliver within a further reasonable period and, failing that, cancel the contract and obtain a full refund of the sums paid within 14 days of your request.

4. Shipping origin

Atelier Deauville products are prepared and dispatched from our suppliers and logistics partners located in China.

In some cases, a single order may be sent in separate parcels. This may happen when items are stored in different logistics centres or require separate preparation.

You will not be charged additional shipping fees because an order is split. You will receive one tracking number per parcel.

5. Shipping costs

Shipping is free on all orders, to every destination we serve, with no minimum order value. No delivery charge will be applied at checkout.

6. Order tracking

Where available, you will receive a tracking number by email once your order has been dispatched.

Please note that tracking information may take 2 to 5 business days to update after the parcel has been handed to the carrier. This is normal and does not mean your parcel is delayed.

If your tracking shows no update for more than 10 business days, write to us at atelierdeauville@outlook.com and we will open an enquiry with the carrier.

7. Customs, import taxes and local charges

For deliveries within the European Union, no customs duties or additional import VAT will be charged to you: applicable taxes are already included in the displayed price.

For destinations outside the European Union, orders may be subject to import VAT, customs duties, clearance charges or other local fees imposed by local authorities. Where these charges were not expressly included during checkout, they are the customer's responsibility.

Atelier Deauville does not control customs procedures, amounts charged or the time that parcels may be held by local authorities. Refusal to pay applicable import charges may result in the parcel being returned to the sender.

8. Delivery address

Customers are responsible for providing a complete, accurate and accessible shipping address when placing an order.

Please carefully review all details before confirming your purchase, including:

Full name.
Street address.
Apartment, floor or unit number where applicable.
Postcode.
City, region and country.
Email address and phone number where requested.
If you notice an address error, contact us within 12 hours at atelierdeauville@outlook.com. We will do our best to help, but cannot guarantee changes once an order is being processed or has been dispatched.

9. Incorrect addresses, uncollected parcels and returns to sender

If an order is returned because of an incorrect address, repeated failed delivery attempts, inability to deliver, failure to collect the parcel, refusal of delivery or refusal to pay applicable import charges, we may offer to resend the order after the new shipping costs have been paid.

Any refund that may apply will be handled in accordance with our Returns Policy and applicable law. Where legally permitted, external costs actually incurred for shipping and return may be deducted.

10. Shipping delays

Although we make every effort to meet estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

Customs inspections.
National or local public holidays.
High demand during promotions or seasonal periods.
Carrier delays.
Severe weather conditions.
Local or international restrictions.
Logistics disruptions or force majeure events.
Where we become aware of a significant delay, we will aim to notify you by email.

This Policy does not limit any mandatory consumer rights that may apply under applicable law.

11. Risk of loss

We bear the risk of loss and damage to the product until it is handed over to you.

12. Lost, damaged or delivery-related issues

If your tracking shows that an order was delivered but you have not received it, please first check with your neighbours, your building manager or concierge and any nearby pickup point. If it still has not turned up, contact us within 14 days of the recorded delivery date.

If your parcel arrives visibly damaged, note your reservations with the carrier and contact us within 48 hours.

To help us investigate the issue, we may ask for:

Order number.
Tracking number.
Photos of the parcel, label and visible damage.
Confirmation of the delivery address.
Additional information requested by the carrier.
We will investigate the matter with the relevant logistics provider or carrier and inform you of the available options, which include a replacement or a refund.

13. Contact

For shipping enquiries, tracking requests or delivery issues:

Atelier Deauville
Email: atelierdeauville@outlook.com
Support hours: Monday to Friday, 9:00–18:00, Spain time. We reply within 24 to 48 working hours.

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