Politique de remboursement

Returns, Exchanges and Defective Items Policy — Atelier Deauville
Last updated: 24 June 2026

At Atelier Deauville, we want you to shop with confidence. This Policy explains how we handle returns, size changes, incorrect orders and defective items.

For help with a return, exchange or issue, please contact:
Email: atelierdeauville@outlook.com
Support hours: Monday to Friday, 9:00–18:00, Spain time. We reply within 24 to 48 working hours.

1. Return period

You may request a return within 14 calendar days from the date you receive your order.

To exercise this right, please email atelierdeauville@outlook.com before the deadline, including:

Your full name.
Order number.
The item or items you wish to return.
Reason for return, if you wish to provide one.
You do not need to provide a reason to request a return within the applicable legal period. If your order was delivered in several parcels, the period runs from receipt of the last item.

You may also use the model withdrawal form annexed to this Policy, although using it is not compulsory.

2. Return eligibility

To qualify for a voluntary return, items must be returned in suitable condition:

Unworn, unwashed, unaltered and undamaged.
With original tags intact.
With accessories, packaging and included items where applicable.
Properly protected for transport.
You may inspect an item as you would in a physical store. However, where an item shows signs of use, washing, perfume, stains, damage, alteration or reduced value because of handling beyond what is necessary, we may reduce the refundable amount where permitted by applicable law.

3. How to request a return

To begin a return, please contact us first at atelierdeauville@outlook.com.

Once your request has been reviewed, and provided the conditions in section 2 are met, we will send you a return number and the authorised return address within 48 working hours.

Please do not send an item directly to the sender address shown on the parcel, or to a supplier, without contacting us first. Doing so may prevent us from correctly identifying and processing your return.

We recommend using a tracked shipping method and keeping your postage receipt until your return has been processed.

4. Return shipping costs

Unless the item is defective, incorrect or materially different from its published description, the customer is responsible for the direct cost of return shipping.

Our items are dispatched from a partner logistics centre located outside the European Union, and the authorised return address may also be located outside the European Union. The cost of returning an item may therefore represent a significant proportion of its price. We provide an estimate of that cost when we approve your return request, so that you can decide with full knowledge of the facts.

Atelier Deauville is not responsible for return parcels that are lost, damaged or sent to an unauthorised address. For this reason, we recommend keeping tracking information and proof of postage.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email whether the return has been approved or rejected.

If approved, we will process the refund without undue delay and, in any event, within a maximum of 14 calendar days from the date we are informed of your decision to withdraw. We may withhold the refund until we have received the item back or you have supplied proof of dispatch, whichever is the earlier.

Refunds will be issued using the original payment method unless we expressly agree on another method without additional cost to you.

As shipping is free on all our orders, there is no initial delivery charge to refund.

The following will not be refunded:

Return shipping costs where the item is not defective and Atelier Deauville made no error.
Any premium, express or expedited delivery service voluntarily selected by the customer.
Items returned outside the permitted period or in a condition unsuitable for resale, where permitted by law.
6. Size exchanges

Atelier Deauville currently does not offer direct size exchanges.

If you need a different size, you may request a return within the stated period, provided the item meets the return conditions, and place a new order for the desired size so that it does not sell out in the meantime.

Please review the size guide and product-specific measurements carefully before completing your purchase. If you are unsure between two sizes, write to us and we will advise you.

7. Defective, damaged or incorrect items

If you receive a defective, damaged or incorrect item, or an item that materially differs from the published description or size guide, please contact us at atelierdeauville@outlook.com as soon as possible.

To review the issue, we may ask for:

Your order number.
Clear photos of the item received.
Photos of the label, packaging and any issue.
A video where necessary to verify the problem.
Please do not discard the packaging or return the item without prior instructions, unless applicable law allows you to proceed otherwise.

Where we confirm a defect, shipping error or lack of conformity, Atelier Deauville will cover the return shipping costs in full and the reasonable costs of the appropriate solution. Depending on the circumstances, we may offer:

A replacement item.
Shipment of the correct item or missing part.
Repair, where practical.
A discount or proportional price reduction.
A full or partial refund where legally required.
8. Statutory guarantees

Independently of this commercial Policy, all our products benefit as of right from the statutory guarantee of conformity, which lasts 2 years from delivery of the goods, and from the statutory guarantee against hidden defects.

Under the guarantee of conformity you may obtain the repair or replacement of the goods and, in the cases provided for by law, a price reduction or cancellation of the sale. You are not required to prove the existence of the lack of conformity during the 24 months following delivery.

This Policy does not limit any statutory warranty or conformity rights available to customers under the law of their country of residence.

9. Non-returnable items

We do not accept voluntary returns for items that have been worn, washed, altered, damaged by the customer or returned without original tags where those tags are necessary for resale.

For hygiene reasons, we do not accept returns of underwear, swimwear or earrings once unsealed.

We also do not accept voluntary returns for personalised items or products made to a customer's specific instructions, should Atelier Deauville offer such items in the future, unless the item is defective or applicable law requires otherwise. Gift cards are not returnable.

Sale items, promotional items, bundles and items purchased with discount codes may be returned unless a valid legal exception applies. If only part of a bundle, buy-one-get-one offer or volume promotion is returned, the refundable amount may be recalculated based on the discount received and the items kept.

10. Incorrect addresses and uncollected parcels

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned due to an incorrect address, repeated failed delivery attempts, failure to collect the parcel, refusal of delivery or refusal to pay applicable import charges, Atelier Deauville may offer to resend the order after the customer pays the new shipping costs.

Any refund that may apply in these cases will be handled in accordance with applicable law and may take into account external costs actually incurred where legally permitted.

11. Customs and import charges

Orders delivered within the European Union are not subject to any additional customs duties or import VAT: applicable taxes are already included in the displayed price.

Some international orders outside the European Union may be subject to customs duties, import VAT, clearance charges or local fees imposed by the destination country. Where these charges were not expressly included at checkout, they are the customer's responsibility. Refusal to pay these charges may result in the parcel being returned to the sender.

12. Complaints and mediation

If a disagreement persists, you may use a consumer mediation service free of charge. You may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr

13. Contact

To request a return, report a defect or resolve an issue, contact:

Atelier Deauville
Email: atelierdeauville@outlook.com
Complaints address: Calle Rocinante 6, 45221 Esquivias, Toledo, Spain

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Using this form is not compulsory.)

To Atelier Deauville, Calle Rocinante 6, 45221 Esquivias, Toledo, Spain — atelierdeauville@outlook.com

I hereby give notice that I withdraw from the contract for the sale of the following goods:

Ordered on: ________ / Received on: ________
Order number: ________
Description of the item(s): ________
Name of consumer: ________
Address of consumer: ________
Date: ________
Signature (only if this form is notified on paper): ________